- How long I’ll be waiting for my order?
Most orders ship out within 24-48hrs. All overnight/express orders do take priority over others. Please know the shipping speed will depend on the type of delivery you choose. Please know unless You choose FedEx EXPRESS or OVERNIGHT the orders will most likely take 4 business days to reach you. FedEx Ground does not operate on weekends and it is the slowest shipping method out there.
- Do you deliver in my country?
We do ship worldwide, but keep in mind some items i.e Chocolate cannot be shipped to all countries, in this case your order will be cancelled and fully refunded. Many times, when International Orders are shipped out, Customs and Border Protection does CHARGE A IMPORT TAX. TheEuroStore24.com IS NOT RESPONSIBLE for this tax or any other charges associated with the shipment.
- Can I return a product?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non- returnable products: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
- How do I know that my refund is approved?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
- How do I get my refund?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- What should I do if my refund is late or missing (if applicable)?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
- Can sale items be refunded?
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.
- Can I exchange product if it arrived damaged?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 90 Paradise Pkwy Henderson NV US 89074.
- Can gifts be refunded?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- Where can I send products that I want return?
To return your product, you should mail your product to: 90 Paradise Pkwy Henderson US 89074 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.